Bold360 and BoldChat Developer Center

Chat Management

Provides access to chats for data retrieval and manipulation.

  • assignChat
    Sends a specified chat to the specified department, operator, or folder. The chat must be active.
  • addChatMessage
    Adds a text message to a specified chat record.
  • addChatIncident
    Adds an incident - an event that occurs during a chat that requires review, follow-up, or tracking - to a specified chat record.
  • removeChatIncident
    Removes a specified chat incident from a chat.
  • removeChatIncidents
    Deletes all chat incidents from a specified chat.
  • updateChat
    Adds or modifies data, including custom content, to a specified chat.
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