List Data Retrieval Methods
- getTextChatAssignments
Returns assignments for a specified messaging conversation. - getTextChatMessages
Returns all text messages for a specified text chat. - getChatMessages
Returns chat messages for a specified chat. - getActiveChats
Returns active chats for a specified folder, operator or department. - getChatAssignments
Returns chat assignments for a specified chat. - getDiscussions
Retrieves discussions (optionally for departments) based on the Created date. - getDiscussionMessages
Retrieves discussions messages across the account based on the Created date. - getPageViews
Returns website visits (page views) for a specified visit. - getActiveVisits
Returns active visits for a specified folder. - getInvitations
Returns invitations for a specified visit. - getEmails
Returns emails for a specified email thread. - getEmailAttachmentEntries
Returns email attachment details for a specified email. - getEmailThreadAssignments
Returns email thread assignments for a specified email thread. - getTicketAssignments
Returns assignments for a specified ticket. - getOperatorDiscussions
Returns operator (agent) discussion messages associated with the given item and item type. - getSetupItems
Returns setup items on the account for a specified folder type. - getFolders
Returns folders on an account, optionally by FolderType. - getDepartments
Returns all departments for the account. - getOperators
Returns operators (agents) for an account. - getOperatorClients
Returns all BoldChat clients signed in to the account. - getDepartmentOperators
Returns operators (agents) for a specified department. - getOperatorDepartments
Returns all departments for a specified operator (agent). - getExperimentGroups
Returns experiment groups for a specified visit.