Single Item Data Retrieval Methods
- getAllTextChatAssignments
Returns all historical assignments for a specified, completed chat. Also includes the current chat assignment count for the operator. - getAllTextChatMessages
Returns text chat messages for an account based on the Created date. - getChat
Returns complete detail for a specified chat. - getContact
Returns full detail for a specified contact. - getDepartment
Returns full detail for a specified department. - getEmailThread
Retrieves a single email thread record. - getFolder
Returns full detail for a specified folder. - getOperator
Returns full detail for a specified operator / agent. - getTextChat
Returns full detail for a specified inactive messaging conversation. - getTicket
Returns full detail for a specified ticket. - getVisit
Returns full detail for a specified visit.