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Bold360 AI APIs and SDKsDefinitions: Terms and Widgets

Web widgets

Bold360 AI provides several out-of-the-box web widgets.

Widgets are GUI control elements for use in web pages and other applications. Web widgets are provided as HTML and JavaScript code generated by the Bold360 AI Console. You paste this code into your web pages. You can then customize the widgets using the Bold360 AI Web API and SDK.

  • Floating widget: Customers click an icon to open a floating window. Customers type questions to access the knowledge base. Controls within the widget allow customers to close, collapse, or expand the window. Generated base code to implement the widget is available on the Bold360 AI Console and customizable through the nanorep.floatingWidget API.

  • Embedded widget: A search field is embedded in the flow of your web page. Customers type questions to get answers driven by the knowledge base. Generated base code to implement the widget is available on the Bold360 AI Console and customizable through the nanorep.embeddedWidget API.

  • Support center: An integrated, multi-page experience is provided. The support center runs on Bold360 AI servers. You can embed the support center code within an iframe so that it appears as part of your page. You can customize the generated templates on the Bold360 AI Console. Further customization is available through the nanorep.supportCenter API. The default display prior to customization is as follows:

  • FAQ widget component: A list of links to currently popular articles in your knowledge base is provided. Example code to implement this component is provided in the Web API and SDK Reference.

  • SDK components: A set of UI controls allows you to customize the subset of controls available to customers. The controls include a query field, a channeling bar (which can contain links to live chat, a phone dialog, and a contact form), a FAQ list, feedback controls, and social media sharing icons. Example code to implement these components is provided in the Web API and SDK Reference.



  • Custom UI widget: For maximum customization capabilities, you can use the Custom UI widget. This approach will require that you implement a significant number of methods. This widget is implemented through the nanorep.widget.useCustomUI API.
  • Floating widget
    The nanorep.floatingWidget is an interactive window that floats on top of a web page.
  • Embedded widget
    The nanorep.embeddedWidget places a search box in the flow of your web page.
  • Support center
    The nanorep.supportCenter can be integrated into your web solution.
  • FAQ widgets
    The embeddable list displays links to currently popular articles in your knowledge base.
  • SDK component classes
    This set of UI controls allows you to customize the subset of controls available to customers.
  • Custom UI widget
    For maximum customization capabilities, you can use the Custom UI widget.
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