Finding the API you need
What are you trying to do with Bold360 AI? Look below to find out which API category meets your needs.
| What do you want to do? | API/SDK Category | Subcategory |
|---|---|---|
| Add a floating widget to my web pages (for example, for chatbot-enhanced support or sales) | Bold360 AI Console | Touchpoints > Widgets* |
| Add an embedded widget to my web pages (for example, for a support center or FAQ) | Bold360 AI Console | Touchpoints > Widgets* |
| Use Bold360 AI on my Facebook page to provide consistent answers and drive customer actions | Bold360 AI Console | Touchpoints > Widgets* |
| Use Bold360 AI in my Android apps | Bold360 AI Console and Android SDK | |
| Use Bold360 AI in my iOS apps | Bold360 AI Console and iOS SDK | |
| Add information to articles on the fly. For example, customer name, locale, date, and screen resolution | Web API and SDK | nanorep.floatingWidget or nanorep.embeddedWidget |
| Customize article display on the fly | Web API and SDK | nanorep.floatingWidget or nanorep.embeddedWidget |
| Integrate 3rd party chat provider | Web API and SDK | addChatProvider method |
| Customize the appearance of a widget** | Bold360 AI Console | |
| Customize the behavior of a widget** | Web API | |
| Expand or collapse the widget programmatically | Web API | nanorep.floatingWidget or nanorep.embeddedWidget |
| Ask a specific question in the widget | Web API | nanorep.floatingWidget or nanorep.embeddedWidget |
| Set context for the widget based on information from the host website | Web API | nanorep.floatingWidget or nanorep.embeddedWidget |
| Use parts of the widgets but not the entire widget | Web SDK | nanorep.sdk |
| Get a list of articles that match a query from the knowledge base | REST API | Search & FAQ |
| Get metadata about an article | REST API | Knowledge Management, Search & FAQ |
| Manage user sessions | REST API | Session Management |
| Manage cookies | REST API | Cookies, Sessions Management |
| Add or update articles to the Knowledge Base | REST API | Knowledge Management |
| Export articles and tickets | REST API | Export, Reporting & Analytics |
| Get channel information | REST API | Channeling |
| Get reports and analytics for integration with other tools | REST API | Reporting & Analytics, Auditing |
| Manage labels | REST API | Labels Management |
| Manage Single Sign-On | REST API | Single Sign-On |
*The Touchpoints > Widgets menu item appears in the Bold360 AI Console when your user settings allow it. If you do not see it, please contact your Customer Success Manager.
**In general the Bold360 AI Console provides ways to personalize the appearance of widgets and the Web API provides ways to customize the behavior of widgets. But, there are some exceptions. That is, there are some behavior controls in the Bold360 AI Console and some control over appearance through the Web API.