API Quick Starts
These examples help you get started with the Bold360 Restful API.
- Retrieve agents
You can list all agents of an account and view their availability on the various channels. - Retrieve all folders in an account
You can retrieve all active and deleted folders of a Bold360 account. - Retrieve all chat messages
You can retrieve all chat messages of a Bold360 account. - Retrieve messages for a specific chat
You can view the messages of a single a chat. Replace $chatID with the ID of the chat you want to query. - Retrieve inactive chats for a given folderID
This pseudocode example iterates over a list of folders and retrieves the inactive chats associated with each folder as a paginated JSON object. - Retrieve chat transcript data
This pseudocode example iterates over chat messages and retrieves the transcript data. - Assign a chat to an agent, department or folder
This pseudocode example assigns a chat to an agent, department or folder.